FY2016 DRIVE Portfolio of Initiatives We continue to refine and grow our initiatives to best serve the overall needs of the Postal Service. To that end, the FY2016 DRIVE Portfolio Initiatives table demonstrates our changes to the portfolio year over year. The changes to our initiatives can be categorized by the following six actions (see following table): 1) New — Initiative has been created in FY2015 to address an emerging business need. 2) Continued — Initiative continued into FY2015 with minimal changes from FY2014. 3) Closed — Initiative was closed as a result of a completed activity or change in business need. 4) Refined — Initiative was refined to reflect the current business situation and to achieve greater alignment with organizational goals. 5) Combined — Initiative was combined with a similar DRIVE initiative(s) to more accurately reflect the current business situation and provide greater alignment organizationally. 6) Split — This initiative had been divided into smaller more discreet initiatives to provide better focus on critical programs. FY2016 DRIVE Portfolio Initiatives   Corporate Goal Strategies FY2015 Initiatives Change Year Over Year FY2016 Initiatives Deliver High-Quality Service Optimize the Value of Infrastructure Optimize Network Operations Refined Optimize Network Platform Optimize Delivery Operations Refined Optimize Delivery Platform Transform Access Refined Optimize Retail Platform Optimize Facility Footprint Closed   Build a World-Class Package Platform Continued Build a World-Class Package Platform Modernize Delivery Combined Optimize Delivery Platform Provide Excellent Customer Experiences   Improve Customer Experience Refined Build a World-Class Customer Care Process Improve Customer Experience   New Create a World-Class Social Media Platform Leverage Technology to Drive Business Value Leverage Technology and Data to Drive Business Value Continued Leverage Technology and Data to Drive Business Value Sustain Controllable Income Grow Revenue from Innovation, Core Products and Markets Accelerate Innovation Refined Accelerate Innovation to Maximize Revenue and Profit   Customer Growth and Retention Closed     International Competitiveness Combined Accelerate Innovation to Maximize Revenue and Profit     New Informed Delivery Strengthen Financial and Risk Management Capabilities Obtain PCI Compliance Closed     Achieve 100% Customer and Revenue Visibility Refined Optimize Customer and Revenue Visibility   Enhance Enterprise Risk Management Capabilities Closed     Revenue Assurance Combined Leverage Technology and Data to Drive Business Value   Greenfield Costing Closed   Advance the Legislative and Regulatory Agenda   New Obtain PRC Approval for an Alternative Pricing Model Ensure a Safe Workplace and Engaged Workforce       Engage and Empower Employees       Contract Implementation and Compliance       Corporate Succession Planning Build Competitive Workforce of the Future Building the Workforce of the Future Split Improve Safety Programs   Building an Integrated Human Resource System Combined Leverage Technology and Data to Drive Business Value