United States Postal Service FY2016 Annual Report to Congress

FY2016

United States Postal Service FY2016 Annual Report to Congress The Year in Review Ready Now - Future Ready It’s about you. And more. It’s about our employees. It’s about innovating to deliver value. It’s about investing in the future. Letter from the Board of Governors’ Chairman and the Postmaster General The Board of Governors The Executive Leadership Team Other Officers of the U.S. Postal Service* PART 1 - FY2016 Annual Performance Report and FY2017 Annual Performance Plan People Communities Commerce We make the connection. Report Purpose and Structure Related Reporting Requirements FY2016 Results and FY2017 Targets for Corporate-Wide Goals FY2017 Performance Targets are aligned to the U.S. Postal Service Future Ready Five-Year Strategic Plan Deliver High-Quality Service Provide Excellent Customer Experiences

Ensure a Safe Workplace and Engaged Workforce OSHA Illness and Injury Rate Postal Pulse Survey/Employee Engagement Sustain Controllable Income Deliveries per Hour Controllable Income Key Financial and Operating Statistics PART 2- FY2016 Comprehensive Statement on Postal Operations Improving Customer Experience Delivering an Excellent Retail Experience Making it Easier to Mail and Receive Mail Providing a Seamless Experience for Commercial Mailers Mail Preparation, Addressing and Commercial Acceptance Streamlining Customer Payment and Account Management Processes Collaborating with Industry Taking Care of Customers Security Comes with a Stamp Engaging and Empowering Employees to Better Serve Customers Investing in Leadership and Employee Growth Keeping Postal Employees Safe and Secure Managing the Changing Face of our Organization Investing in Future Platforms New Package Processing Technology Full-Service Simplification and Promotion Enhanced Tracking and Visibility Creating Operational Efficiencies Facilities Management Working Together with America’s Businesses Accelerating the Pace of Innovation Our Shipping and Packages Business Other Products and Services Making the Global Connection Connecting Communities Crime Prevention and Consumer Education We’re making a positive impact Sustainability Performance Maintaining Focus and Accelerating Growth FY2016 DRIVE Portfolio of Initiatives Trademarks Year References