Providing a Seamless Experience for Commercial Mailers

Our use of information and technology enables us to compete more effectively and deliver greater predictability and value to our customers, especially commercial mailers. We’re streamlining and simplifying systems, improving access to information and providing rich data and analytics to business mailers.

RIBBS – RIBBS (Rapid Information Bulletin Board System) is an important online source of information for both industry and USPS users, providing service alerts, technical updates, product webinars and more. A redesign of the website is underway to create a more intuitive experience for users. The Postal Service is working closely with the Mailers’ Technical Advisory Committee in this effort. Our focus is to improve search functionality, make the site compliant with accessibility requirements and better enable mailers to stay up-to-date and informed. After debuting the redesign at the National Postal Forum, a test site called PostalPro will allow for customer feedback while keeping the old RIBBS accessible.

Business Solution Center – The Business Solution Center (BSC), formerly referred to as the Premier Business Mail Entry Unit (BMEU), is administered by the Mail Entry and Payment Technology group. The mission of the BSC is to provide world-class, one-stop, solution-oriented customer service by identifying the best solutions for commercial mailing needs. The center offers consultation, diagnostics, research, recommendations and hands-on assistance. BMEUs obtain this level of service by meeting set requirements that include completing 30 hours of training, implementing a Lean Six Sigma process at the unit and offering the latest mailing tools and technology to its customers.