Making it Easier to Mail and Receive Mail

What do customers want? They want to save time. They want convenience and simplicity. They want options on how and where they do business with the Postal Service. We’re meeting those expectations.

Mail Forwarding and Change of Address – The Postal Service processes approximately 37 million change-of-address requests each year. We make the process as simple as possible for customers. A visit to the Post Office isn’t necessary — customers can change their address online at To modify an original Change of Address Order, they can go to Customers also can use a credit or debit card with a billing address that’s different from either the old or new addresses. This feature is particularly useful for customers whose card is associated with a PO Box or work billing address, or for those filling out a request for an elderly or deceased relative.

Retail Revenue by Channel




FY2016 retail revenue ($ millions)

FY2016 percent share of total retail revenue

FY2016 share difference from FY2015

FY2015 retail revenue ($ millions)

FY2015 percent share of total retail revenue

FY2015 share difference from FY2014

FY2014 retail revenue ($ millions)

FY2014 percent share of total retail revenue

Retail window brick and mortar









Expanded access

$ 3,232



$ 8,785



$ 8,325


Total retail revenue







Premium Forwarding Service – Premium Forwarding Service Residential (PFS-R) provides customers the option of temporarily forwarding their mail once a week by paying the application fee and weekly shipment fees. The customer’s PFS-R mail is shipped via Priority Mail service with USPS Tracking. An online version of PFS-R is available, offering customers the convenience of applying for and managing their accounts at PFS-R online continues to help grow revenue and create efficiencies by increasing the portion of transactions conducted online. Overall, PFS-R revenue grew 2.7 percent in FY2016, and PFS-R online revenue already represents over 28 percent of all PFS-R revenue.