3-9 Vice President, Consumer Affairs

The Vice President, Consumer Affairs (CA) does the following:

1. Provides policies and procedures on processing consumer complaints.
2. Integrates policies and procedures concerning Section 508 into the existing processes and documents.
3. In consultation with the General Counsel, updates 39 CFR 255 and any Postal Service CA policies that are affected by Section 508.
4. Manages the responses to consumer complaints.