Effective July 28, 2013, the Postal Service™ is taking steps to enhance the domestic claims process to improve the customer experience. You will now find a convenient link to online claims on the usps.com home page. When filing online, you will receive an email confirmation that your claim is active. In addition, you will be able to check the claim status online from your usps.com account. All domestic claims for Insurance (includes Priority Mail® with embedded insurance), Collect on Delivery (COD), and Registered Mail™ can be filed online.
We encourage you to file your domestic claims online. Filing online is convenient and reduces resolution time. There is no need to stand in line to get a claim form, and Online Claims is easily accessible. To get started, go to usps.com and click on “File a Claim”, or go to www.usps.com/domestic-claims.
n Postal Bulletin, 22368, July 25, 2013 Issue.
n DMM Section 609, Filing Indemnity Claims for Loss or Damage: http://pe.usps.gov/text/dmm300/609.htm.
n For technical assistance with Online Claims, please contact the Internet Customer Care Center (IC3) available via phone at 800-344-7779 or email at uspstechsupport@esecurecare.net, Monday thru Friday, 8 a.m. – 8:30 p.m. EST, and Saturday from 8 a.m. – 6 p.m. EST.
n For specific questions regarding claim status, please contact the Accounting Help Desk at: 866-974-2733, Hours: Monday thru Friday, 7:00 a.m.–7:00 p.m. CST.
Q. What if I am unable to file online?
A. If you do not have internet access, you can pick up the PS Form 1000, Domestic and International Claim, at your local Post Office, complete the form, and then mail to the USPS® using the address on the form. You must include your proof of value and other supporting documents.
Q. Can I file an international inquiry or claim online?
A. There are no process changes for International inquiries or claims. We plan to add online enhancements during FY14 for International. Go to www.usps.com/international-claims for more information and instructions.
Q. How do I check the status of my domestic claim?
A. For claims filed online, customers should sign in to Online Claims and check the status in their account. For other claim status questions, the customer should call the Accounting Help Desk at 866-974-2733, Monday thru Friday, 7:00 a.m.–7:00 p.m. CST.
Q. What is the process to submit requests for Priority Mail Express® service guarantee refunds?
A. This process has not changed; you (the mailer) should go to your local Post Office™ to request the refund. Be sure to bring the original customer copy of Label 11 (Priority Mail Express® label).
— Revenue and Field Accounting,
Controller, 7-25-13
PS Form 1000, Domestic and International Claim (page 1 of 2)
PS Form 1000, Domestic and International Claim (page 2 of 2)
