POM Revision: General Delivery

Effective October 31, 2013, the Postal Service™ is revising the Postal Operations Manual (POM) to update policy about general delivery for persons with no fixed address.

Postal Operations Manual (POM)

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8 Special Services

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84 Other Delivery Services

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[Revise the title of 843 to read as follows:]

843 General Delivery for Transients and Customers Not Permanently Located

843.1 Delivery

[Revise 843.1 to read as follows:]

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In an effort to assist customers with no fixed address and no identification who qualify for General Delivery service under the Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM^®) 508.6.1a, a customer who is personally known to the Postmaster or retail associate and is known as a person with no fixed address may be provided general delivery.

843.2 Retention

[Revise 843.2 to read as follows:]

Based on DMM 508.6.4, Holding Mail, there is a 30-day limit for holding individual mailpieces for General Delivery. This time limit does not reference how long an individual customer may receive General Delivery service.***

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We will incorporate this revision into the next printed version of the POM and also into the online update available on the Postal Service PolicyNet website:

n Go to http://blue.usps.gov.

n In the left-hand column under “Essential Links”, click PolicyNet.

n Click Manuals.

(The direct URL for the Postal Service PolicyNet website is http://blue.usps.gov/cpim.)

— Customer Service Operations,
Delivery and Post Office Operations, 10-31-13