Handbook F-101 Revision: Spoiled and Voided Money Orders

Effective October 31, 2013, the Postal Service™ is revising Handbook F-101, Field Accounting Procedures, to address changes in the process for handling spoiled and voided money orders.

Handbook F-101, Field Accounting Procedures

* * * * * 

10 Postal Money Orders

* * * * * 

10-5 Spoiled and Voided Money Orders

* * * * * 

10-5.1 Postal Retail Unit Procedures

[Revise the text of 10-5.1 to read as follows:]

PRUs may not void money orders at the request of a customer for any reason. No exceptions.

n If a customer returns a money order for any reason, the money order must be cashed and photo ID presented (see part 10-2.1.1).

n If a customer requests a new postal money order for the returned money order, the money order fee must be charged, even if requested on the same day, by the same clerk.

n No-fee money orders are not allowed to be issued for customer requested returns.

PRUs may only void a Postal Money order in the event of USPS error, and this option may only be done on the same day by the same clerk.

Spoiled or voided money orders include the following:

n Money orders that have been marked spoiled or voided by a PRU employee.

n Money orders that have been voided in the reporting technology system used by the PRU.

Note: For money orders damaged after purchase, see part 10-3.2.

PRUs, regardless of the reporting technology used by the PRU, must process a spoiled and voided money order as follows:

a. The RA accountable for the money order serial number must mark all parts of the money order immediately as spoiled or voided.

b. The RA must submit all parts of the money order as supporting documentation to the closeout employee for verification of the unit’s consolidated PS Form 1412.

c. The Postmaster, manager, or designated employee must destroy all parts of the money order locally by shredding.

* * * * * 

We will incorporate these revisions into the next online edition of Handbook F-101 on the Postal Service PolicyNet website:

n Go to http://blue.usps.gov.

n In the left-hand column, under “Essential Links,” click PolicyNet.

n Click HBKs.

(The direct URL for Handbook F-101 is http://blue.usps.gov/cpim/ftp/hand/f101.pdf.)