Customer support services and outreach programs

Our Business Service Network (BSN) provides additional support to our commercial customers, linking mailers with postal operations at all levels and locations. The BSN provides technical information, resolves services issues and arranges for supplies and equipment.

Our “business customer intelligence” program provides us with customer-specific data that we use to improve products and services. It also helps us manage an organization-wide effort to standardize customer data across multiple postal systems. The result: employees can respond more effectively to customer concerns with accurate, consistent and relevant information.

The Mailer’s Technical Advisory Committee is another forum for customers, the mailing industry, suppliers and their associations to provide feedback to postal management. Participants identify issues, form workgroups, make recommendations and help develop programs to make mailing simple, efficient and effective.

At the local level, Postal Customer Councils provide similar opportunities for small businesses to interact with local postal management. We sponsor an annual National Postal Forum, where thousands of customers, suppliers and mailing industry partners gather to share information, learn of new developments and meet with postal officials.