2011 Comprehensive Statement on Postal Operations
Compliance with legislative and regulatory reporting requirements
Legislative oversight
Product management, development and pricing
Operations
Operations analysis
Information technology, data management and security
Mail processing
Transportation
Delivery
Retail access
Facilities management
Supply management
Sustainability and energy management
Complement and work hour management
Customer programs, outreach and community involvement
Customer support services and outreach programs
Advertising, promotion and customer contact
Community involvement
Workplace and work force management
Recruitment, training and development
Diversity, inclusiveness and employee assistance
Safety and injury compensation
Pay for Performance
Pay and benefits comparability
Labor relations and management association consultations
Employee communications and outreach
High priority programs and initiatives
Managing strategic initiatives
Oversight
The Postal Regulatory Commission (PRC)
The Office of the Inspector General (OIG)
The Government Accountability Office (GAO)
