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USPS is using sophisticated communication technology to provide services and information to employees. We have a Human Capital Enterprise System that has automated day-to-day personnel transactions, eliminated paperwork and expanded self-service access for employees. It is supported by a Human Resources Shared Services Center, which responds to thousands of employee calls daily.
Employees are informed of business conditions and changes through online sites (USPS has the world’s largest intranet) and a growing number of video presentations from senior executives. Field management is supplied with material for employee talks, postings and direct distribution. Employee feedback is sought on a regular basis. Every quarter, one fourth of all career employees receive a survey at their work location. Participation is voluntary, confidential and on-the-clock. The survey is managed by an independent contractor, and results are analyzed and shared with employees as part of our workplace improvement programs.
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