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The Postal Service begins our planning process with a review of the business environment, focusing on recent performance trends and external events. In 2010, we highlighted serious issues requiring legislative action and published Ensuring a Viable Postal Service for America: An Action Plan for the Future. This report described the conditions driving our unfavorable financial position and outlined a plan to address key issues. Management established a set of high-priority actions within its control and committed to reducing costs and improving service.
The planning process includes setting corporate-wide goals and relevant functional and unit goals, deploying resources to accomplish those goals, and developing strategies, initiatives, and programs to implement them to achieve our desired results. Performance is continuously reviewed at all levels of our organization.
The planning process
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