Establish

Our high-level organization-wide goals and objectives are published in our Annual Performance Plan.

The plan explains how results will be measured and describes any indicator or measurement changes from prior years. Objectives are set based on a review of current business conditions and future operational and market requirements. Requirements are reviewed in the context of the resources expected to be available (see Integrated Financial Plan). For most organization-wide performance indicators, the Postal Service has reached a sufficiently high level of performance that maintenance and incremental improvement is expected.