A reputation for trust

The Postal Service ranked as the nation’s fifth most trusted company and the most trusted government agency in a 2013 study by the Ponemon Institute, the nation’s leading researcher on privacy, data protection and security.

The survey asked consumers to name as many as five companies they believe to be the most trusted to protect the privacy of their personal information. Questions ranged from factors creating trust in the company and the levels of confidence consumers have in the company to protect their information to limiting the amount of information collected.

The annual study has ranked the Postal Service as the most trusted government agency for the past 7 years, but its fifth-place finish on the list of most trusted companies is the Postal Service’s highest yet.

Getting the job done

The Postal Service depends on an astonishing network of people and technology to collect, transport, process and deliver the nation’s mail. We take pride in our ability to get the job done.

The dedication of Postal Service employees could be seen throughout Hurricane Sandy, which slammed the East Coast in October 2012. Letter carriers did their best to deliver as much mail as possible throughout the storm, consistent with safety guidelines.

The spirit of the Postal Service also can be seen in “Systems at Work,” an exhibit at the Postal Museum in Washington, D.C., that uses objects, graphics and multimedia features to showcase the people and machines whose daily work keeps the mail moving.

The Postal Service takes pride in celebrating the achievements of other hard workers too. In 2013, we issued “Made in America: Building a Nation,” a sheet of Forever stamps that honor the efforts of early 20th-century industrial workers.

In 2013, we introduced “Priority: You,” an advertising campaign that reminds customers that the Postal Service delivers everywhere, not just to convenient locations. “We’ll never stop delivering for every person in this country,” one ad concludes, with employees declaring, “We are the United States Postal Service, and Our Priority Is You™.”