United States Postal Service 2013 Annual Report to Congress

United States Postal Service 2013 Annual Report to Congress The year in review Financial Highlights Rising to the Challenge. Flexible strategies, solid values Trusted. Reliable. Affordable. Delivering for America, and Delivering Strong Results in 2013 Change is Happening. Today’s choices, tomorrow’s success Putting Customers First. Excellent service is our priority — always We Mean Business. Boosting bottom lines through mail Getting the Job Done. The people and the technology

Growing Stronger. Becoming America’s ‘shipper of choice’ Fresh Approaches. New ideas for the future What’s Next. A 21ST century Postal Service The Board of Governors. The Executive Leadership Team. Other Officers. FY2013 Financial Summary and Operating Statistics Financial history summary Operating statistics FY2013 Performance Report and FY2014 Performance Plan. I. Mission and vision II. Document purpose and structure III. Reporting requirements FY2013 Comprehensive Statement on Postal Operations. I. Mail remains relevant in 2013 II. Significance of the mailing industry and USPS role in it III. Operating for success in FY2013 IV. Customer programs V. Product development and modification VI. Workplace initiatives VII. Maintaining focus and managing change VIII. Resources and support IX. Research and development X. Corporate social responsibility and sustainability efforts XI. Postal reform — implications for 2014 and beyond