FY2013 Performance Report
and FY2014 Performance Plan.

I. Mission and vision

The Postal Service remains committed to efficiently and effectively providing the service our residential and business customers need. Our mission remains to provide universal service that binds the nation together.

Mission. The Postal Service provides a reliable, efficient, highly trusted and unique universal service that connects people and helps businesses grow.

Vision. The Postal Service will continue to improve its services and its capability to adapt to the changing needs of customers in the digital age.