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The FY2013 Annual Performance Report and FY2014 Annual Performance Plan and the FY2013 Comprehensive Statement on Postal Operations provide information to assist stakeholders in evaluating the performance of the Postal Service in 2013.
The FY2013 Annual Performance Report and FY2014 Performance Plan present the set of measures the Postal Service has adopted to assess organizationwide performance. These measures — service performance and customer satisfaction, financial performance and workplace environment — address primary needs of our major stakeholders — commercial and household customers who generate the revenue, legislators and regulators who evaluate our transparency and performance and our employees who deliver the services.
The FY2013 Comprehensive Statement on Postal Operations summarizes customer, employee and operational developments, providing more detailed reporting on key corporate goals and strategic initiatives.
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