As the eyes and ears of the neighborhoods they serve, Postal Service employees go the extra mile for customers and communities every day and are highly committed to their role as public servants.
The dedication of our employees could be seen throughout 2014 in acts of heroism, such as those displayed by Wheeling, WV, Letter Carrier John Smith. Smith was delivering mail when he saw the driver of a car hit a patch of ice and swerve into a frigid creek. Without hesitation, Smith drove to the scene, disregarded the freezing temperature and waded into the water to check on the driver — an 18-year-old woman who appeared dazed and injured from the impact of the air bag and seat restraint. After pulling the young driver through the passenger-side door, Smith then carried her through waist-high water to safety.
Wheeling, WV, Letter Carrier John Smith
The spirit of the Postal Service also was exemplified in Allentown, PA, when Letter Carrier Cynthia Rodriguez, who smelled gas while delivering mail to a customer, stopped to alert the residents. The gas company confirmed the gas leak and fixed it right away. Thanks to the prompt and courteous actions of Rodriguez, the residents of that community were spared from a potential tragedy.
Allentown, PA, Letter Carrier Cynthia Rodriguez
At the Central Park Post Office in Buffalo, NY, Letter Carrier David Napora embodied the spirit of holiday giving by gathering and delivering gifts to approximately 50 children in need. A supporter of the local Family Help Center for more than 15 years, Napora — joined by 20 of his colleagues — went above and beyond to put smiles on the faces of children and to make a difference in the neighborhoods he and his colleagues serve.
Buffalo, NY, Letter Carrier David Napora
These are but a few of the heroic acts that took place during FY2014. From employees who helped evacuate people from a burning building, to an employee who shoveled an elderly customer’s driveway during a severe snow storm that paralyzed the region, Postal Service employees demonstrate every day that America’s letter carriers deliver much more than simply the mail; they are public servants and trusted friends of the community.
