United States Postal Service
2014 Annual Report to Congress

United States Postal Service 2014 Annual Report to Congress Our Business Is Delivering. Delivering Customer Service Delivering Changes and Improvements Delivering in a Changing Marketplace Delivering a New Day. Letter from Chairman Barnett and the Postmaster General Committed to Public Service. Connecting Senders and Receivers. Strong and Vibrant. Growing Stronger Building for the Future Making Same-Day Delivery a Reality Putting Customers First. Here to Help Delivering When Customers Need it Most Customer Service Is Job One Providing Business Solutions Change Is Happening. Maintaining Access Keeping Mail Affordable Fresh Ideas Changing, Improving and Growing Quick, Easy and Convenient. Bringing Our Store to Your Door Always Open Innovating to Meet Customer Needs Driving Growth It Takes a Village Where Our Customers Are, Where Our Customers Want Us to Be

Doing the Right Thing. Going Green, Saving Green Celebrating America’s History and Culture Caring for Others Secure. Simple. Personal. Working Hard to Protect Privacy Priority: You A Transparent Mail Process Targeting Customers What’s Needed. Changing and Improving. The Board of Governors. The Executive Leadership Team. Other Officers. FY2014 Annual Performance Report and FY2015 Performance Plan. Mission and Vision Document Purpose and Structure Related Reporting Requirements U.S. Postal Service FY2014 Results and FY2015 Targets for Corporatewide Goals Deliver High-Quality Services Provide Excellent Customer Experiences Ensure a Safe Workplace and Engaged Workforce Sustain Controllable Income Deliveries per Hour Net Operating Income FY2014 Comprehensive Statement on Postal Operations. I. Successfully Competing for the Package Business II. Delivering Operational Success III. Consumer and Industry Affairs IV. Delivering New Products and Services V. Managing the Postal Workforce VI. Supplier Diversity VII. Maintaining Focus and Accelerating Growth VIII. Corporate Social Responsibility and Sustainability Performance IX. The Need for Comprehensive Legislative Reform