The Postal Service has established a core set of enduring goals that provide a guide for all our strategic initiatives and continuous improvement efforts:
These goals not only serve to guide how we measure corporate performance, but form the foundation of our employee pay for performance system.
Service is measured by transit time with regard to mail. Customer insights are based on a hybrid set of measurements, that taken together, present an improved view of customer satisfaction. The new survey metrics are both relational- and event-based. Financial performance is evaluated using operating income and Deliveries per Hour. Occupational Safety and Health Administration (OSHA) illness and injury rates and an employee survey, known as the Voice of the Employee, are used to assess the workplace environment.
With intricate metrics established to track performance and report results, leadership is able to be vigilant in decision making to consistently improve operations and the workplace environment. FY2014 performance results and targets for FY2015 are provided on the next page.
