FY2014 Comprehensive Statement on Postal Operations.

FY2014 Comprehensive Statement on Postal Operations.

I. Successfully Competing for the Package Business

II. Delivering Operational Success

Enhancing Retail Access

Improving Retail Services


Mail Entry and Payment Technologies

Transition to the Intelligent Mail Barcode (IMb)

Mail Preparation, Addressing and Commercial Acceptance

Intelligent Mail for Small Business (IMsb) Tool

Full-Service Simplification and Promotion


Seamless Acceptance (Letters and Flats)

Electronic Verification System (eVS)

Streamlining Customer Payment and Account Management Processes

Internal Controls

Network and Transportation Operations

Key Service Metrics

Network Realignment Stabilization

Lean Mail Processing

Total Factor Productivity

Facilities Management

Delivery Operations

Route Evaluations and Adjustments

Mode Conversions

Dynamic Routing

Mobile Delivery Devices

Delivery Scanning Systems

Passive Adaptive Scanning System (PASS)

Tracking and Visibility

Product Visibility

Delivering a New Holiday

III. Consumer and Industry Affairs

National Consumer Protection Week

National Postal Forum

Mailing Industry Dialog

Postal Customer Councils

Business Service Network

Customer Care Centers

IV. Delivering New Products and Services



Pick up Services

Premium Forwarding Service Commercial

Mail Forwarding Made Easier Online at usps.com

Priority Mail Pricing


Parcel Select

Customized Delivery



Election and Political Mail


Every Door Direct Mail

Stamp Program

FY2014 usps.com and Postal Store

FY2014 Holiday Facts (11/22/13–12/25/13)

Retail Products

Advertising Campaign

Market Dominant Product Pricing

Digital and Other Innovations

Real Mail Notification

My usps.com

USPS Mobile

Click-N-Ship Business Pro

Global Business

Commercial Outbound ePacket

Global Business Renews Agreement with FedEx Express for Global Express Guaranteed

Ongoing Bilateral Agreements

International Inquiries Online

Priority Mail International Regional Rate Box

USPS International Merchandise Return Service

Global Shipping Software

V. Managing the Postal Workforce

Managing the Changing Face of the Organization

Engaging Employees

Maintaining a Safe and Healthy Workplace

Innovative and Impactful Training Programs

Developing the Next Generation of Postal Leaders

Equal Employment Opportunity

Disability Program

Compensation and Benefits

Supply Management

VI. Supplier Diversity

VII. Maintaining Focus and Accelerating Growth

DRIVE Governance and Implementation

VIII. Corporate Social Responsibility and Sustainability Performance

Community Engagement

Sustainability Performance

Annual Sustainability Report

Climate Change Adaptation and Mitigation

Underground Storage Tanks

USPS BlueEarth Federal Recycling Program (for Electronic Waste)

National Recycling Operation

IX. The Need for Comprehensive Legislative Reform


Year references