This highly innovative and attractive eCommerce service was initiated by Global Business in August 2013. The International Merchandise Return Service (IMRS) is currently available to overseas customers in Canada and Australia. IMRS is a trackable inbound return service for merchandise up to 66 pounds that uses the online generation of “no postage necessary” shipping labels, and customs declarations. The IMRS solution simplifies the return process for the overseas buyer by eliminating the need to pay postage when tendering the return package to the overseas post. The buyer simply applies the label to the package and tenders it to the post, and the U.S. merchant is charged when the product arrives at the USPS delivery Post Office. This product is designed to entice additional customers in these designated foreign countries to use the Postal Service as their shipper of choice due to this desirable enhancement to the eCommerce process. Increasing volumes and additional participating countries are anticipated throughout 2014 and 2015.
