The Postal Service launched its fourth Customer Care Center in FY2014. All are operational with 100 percent of the contact volume now transitioned from an outsourced supplier to our internally operated centers. The four Customer Care Centers handle 52.3 million self-service and assisted customer calls annually, or approximately 209,000 daily1. USPS Customer Care Centers provide information and resolutions that simplify the mailing experience of our customers.
The calculation of the number of calls per day is based upon 260 annual Monday-thru-Friday days, less 10 holidays = 52.3 million annual calls ÷ 250 days = 209,000.
