Global Business, in conjunction with the digital media team, launched the International Inquiries Online application on usps.com in September 2014. The application provides U.S. senders of international shipments a streamlined end-to-end inquiry process, 7 days a week, 24 hours a day, 365 days a year. Customers must register or be a registered user on usps.com in order to submit their inquiries online, view real-time status updates or upload supplemental information for their inquiry. This feature not only improves customer access to the international inquiry process, but it also reduces Postal Service costs and improves overall customer satisfaction.
