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The customer is at the center of all our efforts, and improvement of the customer experience continues to be a key goal for the Postal Service. To better serve our customers, the Postal Service has opened four Customer Care Centers throughout the country since the fall of 2012. These centers are located in Troy, MI; Los Angeles, CA; Edison, NJ; and Wichita, KS.
The centers receive calls to 1-800-ASK-USPS, our national, customer-care line. Calls are handled by knowledgeable Postal Service employees who are trained to answer questions and offer useful tips and suggestions. On average, the Customer Care Centers are handling 209,000 calls daily.
In 2014, the Postal Service also continued to improve all employee training programs to emphasize the importance of being friendly, courteous and helpful.
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