Document Purpose and Structure

The U.S. Postal Service is dedicated to transparency and effectively communicating to our numerous stakeholders. Key among them are the commercial and residential customers whom we serve, legislators and regulators who provide oversight and ensure transparency and performance and employees who deliver world-class service.

In addition to communicating performance to our stakeholders, this report satisfies the public reporting requirements contained in Title 39 U.S.C. § 2401(e), § 2402, § 2803 and § 2804, along with the Postal Accountability and Enhancement Act (PAEA) of 2006 Section 3652. These regulations require the Postal Service to provide an Annual Report to Congress, an Annual Performance Report, a 2014 Comprehensive Statement of Postal Operations and an Annual Performance Plan. This report covers the Postal Service performance for the 2014 Fiscal Year (October 1, 2013 to September 30, 2014) and reviews the Postal Service’s plans for the 2015 Fiscal Year (October 1, 2014 to September 30, 2015).

The 2014 Annual Performance Report and 2015 Performance Plan present an array of metrics the Postal Service uses to measure performance across the organization. These metrics provide visibility across a number of critical functions: delivery service, financial performance, workplace environment and customer experience.

The 2014 Comprehensive Statement on Postal Operations provides a more detailed description of the key organizational developments in the last fiscal year and the key initiatives underway that support the corporate goals for the next fiscal year.