Filing a Claim Exhibit 1 notes the types of claims and who may file a claim. Exhibit 1 Filing a Claim   Type of Claim Who May Make a Claim Comments Damaged Articles The mailer or addressee n/a Content Missing The mailer or addressee n/a Lost Article The mailer or addressee The claimant is the person who is in possession of the original retail mailing receipt, the online label record, or the computer printout of the Web-based application used to print the label and purchase or qualify for the insurance. Merchandise Return Service — Permit Only the merchandise return permit holder The permit holder must have registered or insured these articles as indicated by the permit holder on the MRS label. Merchandise Return Service — Insurance Only the mailer The mailer must have added and paid for insurance. COD — eVS Only the mailer The mailer must have paid for insurance by using eVS requirements.