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Link to "Services for Which Insurance May Be Purchased" Link to contents for "Domestic Claims: Customer Reference Guide"      Link to "Timeline for Filing Claims"

Filing a Claim

Exhibit 1 notes the types of claims and who may file a claim.

Exhibit 1
Filing a Claim

 

Type of Claim

Who May Make a Claim

Comments

Damaged Articles

The mailer or addressee

n/a

Content Missing

The mailer or addressee

n/a

Lost Article

The mailer or addressee

The claimant is the person who is in possession of the original retail mailing receipt, the online label record, or the computer printout of the Web-based application used to print the label and purchase or qualify for the insurance.

Merchandise Return Service — Permit

Only the merchandise return permit holder

The permit holder must have registered or insured these articles as indicated by the permit holder on the MRS label.

Merchandise Return Service — Insurance

Only the mailer

The mailer must have added and paid for insurance.

COD — eVS

Only the mailer

The mailer must have paid for insurance by using eVS requirements.




Link to "Services for Which Insurance May Be Purchased" Link to contents for "Domestic Claims: Customer Reference Guide"      Link to "Timeline for Filing Claims"
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