Exhibit 2 lists the valid time limits for filing claims for lost articles and for articles delivered with damage or with the contents missing.
Exhibit 2Time Limits for Filing Claims
Important: Read the following table about time limits before filing a claim or inquiry.
Damaged or Missing Contents is defined as any mailing that has been received but some or all of the contents are damaged or missing.
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender.
Damaged and/or Missing Contents
Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
Lost Articles
Mail Type or Service
When to File (from mailing date)
No Sooner Than
No Later Than
Priority Mail Express
7 days
60 days
Collect on Delivery
15 days
Registered Mail
Priority Mail and Other Insured Mail
APO/FPO Priority Mail Express Military
21 days
180 days
APO/FPO/DPO Insured Mail and Registered Mail (Priority Mail, First-Class Mail, SAM, or PAL)
45 days
1 year
APO/FPO/DPO Insured Mail (Surface Only)
75 days
