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Link to "Filing a Claim" Link to contents for "Domestic Claims: Customer Reference Guide"      Link to "How to File a Domestic Claim"

Timeline for Filing Claims

Exhibit 2 lists the valid time limits for filing claims for lost articles and for articles delivered with damage or with the contents missing.

Exhibit 2
Time Limits for Filing Claims

Important: Read the following table about time limits before filing a claim or inquiry.

Damaged or Missing Contents is defined as any mailing that has been received but some or all of the contents are damaged or missing.

A Lost Article is defined as any mailing that has not been received and has not been returned to the sender.

 

Damaged and/or Missing Contents

Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.

Lost Articles

Mail Type or Service

When to File (from mailing date)

No Sooner Than

No Later Than

 

Priority Mail Express

7 days

60 days

 

Priority Mail Express

Collect on Delivery

15 days

60 days

 

Registered Mail

15 days

60 days

 

Registered Mail

Collect on Delivery

15 days

60 days

 

Priority Mail and Other Insured Mail

15 days

60 days

 

Collect on Delivery

15 days

60 days

 

APO/FPO Priority Mail Express Military

21 days

180 days

 

APO/FPO/DPO Insured Mail and Registered Mail (Priority Mail, First-Class Mail, SAM, or PAL)

45 days

1 year

 

APO/FPO/DPO Insured Mail (Surface Only)

75 days

1 year




Link to "Filing a Claim" Link to contents for "Domestic Claims: Customer Reference Guide"      Link to "How to File a Domestic Claim"
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