Domestic Claims: Customer Reference Guide
Introduction
Insurance Availability
Shipping Services With Insurance Included for Most Packages
Extra Services With Insurance Included for Most Packages
Services for Which Insurance May Be Purchased
Filing a Claim
Timeline for Filing Claims
How to File a Domestic Claim
Filing Online
Filing by Mail
Required Documentation and Information
Overview
Proof of Damage or Missing Contents
Proof of Value, Replacement, or Repair Costs
Evidence of Insurance and Proof of Purchase
Payable Claims
Claims for Priority Mail Express — Nonnegotiable Documents
Nonpayable Claims
Inquiries on Registered Mail With No Declared Value
Who May File
How to File
Original Inquiry
Duplicate Inquiry
Initiating an Investigation
Claims Adjudication
Appealing a Denied Claim Decision
First Appeal
Second Appeal
Compensation
Depreciation
Insufficient Fee
Loss
Dual Claim
Incompetent or Deceased Payee
Recovered Article
Frequently Asked Questions
