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Domestic Claims: Customer Reference Guide

Domestic Claims: Customer Reference Guide

Introduction

Insurance Availability

Shipping Services With Insurance Included for Most Packages

Extra Services With Insurance Included for Most Packages

Services for Which Insurance May Be Purchased

Filing a Claim

Timeline for Filing Claims

How to File a Domestic Claim

Filing Online

Filing by Mail

Required Documentation and Information

Overview

Proof of Damage or Missing Contents

Proof of Value, Replacement, or Repair Costs

Evidence of Insurance and Proof of Purchase

Payable Claims

Claims for Priority Mail Express — Nonnegotiable Documents

Nonpayable Claims

Inquiries on Registered Mail With No Declared Value

Who May File

How to File

Original Inquiry

Duplicate Inquiry

Initiating an Investigation

Claims Adjudication

Appealing a Denied Claim Decision

First Appeal

Second Appeal

Compensation

Depreciation

Insufficient Fee

Loss

Dual Claim

Incompetent or Deceased Payee

Recovered Article

Frequently Asked Questions




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