Second Appeal

If the Postal Service denies your first appeal, and if you have additional evidence to substantiate your denied claim, you can file a second appeal to the Consumer Advocate at Postal Service Headquarters within 30 days of the date of the first appeal denial letter. Focus your second appeal on the reasons why the Postal Service denied the first appeal or claim. As part of this appeal, you may provide additional documentation to support your claim.

You must submit your second appeal in the same manner as you submitted your claim and your first appeal — either online or by mail:

Online: To appeal a decision for a denied claim or partial payment that was originally submitted online, you must submit your second appeal online at www.usps.com/domestic-claims.

By mail: To appeal a decision for a denied claim or partial payment that was originally submitted by mail, you must submit your second appeal by mail. Include a copy of the first appeal denial letter. Submit your second appeal to the Consumer Advocate at the following address:

CONSUMER ADVOCATE
US POSTAL SERVICE
CLAIMS APPEALS
475 L’ENFANT PLZ SW
WASHINGTON DC 20260-2200