Skip Top Navigation
  • Who We Are

    • Leadership
    • Financials
    • Government Relations
    • Judicial Officer
    • Legal
    • Our History
    • Postal Facts
  • What We're Doing

    • Strategic Planning
    • Current Initiatives
    • Securing The Mail
    • Sustainability
    • Corporate Social Responsibility
    • Government Services
    • Postal Customer Council
    • Service Performance Results
  • Newsroom

    • National News
    • Local News
    • Testimony & Speeches
    • Broadcast Downloads
    • Events Calendar
    • Photo Gallery
    • Service Alerts
  • Careers

    • Career Opportunities
    • Working at USPS
    • How to Apply
    • Profile Login
  • Doing Business with Us

    • Suppliers
    • Licensing
    • Rights & Permissions
    • Auctions
    • Public Key Infrastructure
The image is the profile of an eagle's head adjoining the words United States Postal Service to form the corporate signature, along with the text About
Link to "Claims Adjudication" Link to contents for "Domestic Claims: Customer Reference Guide"      Link to "Second Appeal"

Appealing a Denied Claim Decision

First Appeal

You may appeal a Postal Service decision for a denied claim or partial payment within 30 calendar days from the date of the original decision letter. Focus your appeal on the reason why the Postal Service denied the claim. As part of this appeal, you may attach additional documentation to support your claim.

You must submit your appeal in the same manner as you submitted your claim — either online or by mail:

Online: To appeal a decision for a denied claim or partial payment that was originally submitted online, you must submit your appeal online at www.usps.com/domestic-claims.

By mail: To appeal a decision for a denied claim or partial payment that was originally submitted by mail, you must submit your appeal by mail. Include a copy of the denial letter. Submit your appeal to the following address:

DOMESTIC CLAIMS APPEALS
US POSTAL SERVICE
ACCOUNTING SERVICES
PO BOX 80141
ST. LOUIS MO 63180-0141




Link to "Claims Adjudication" Link to contents for "Domestic Claims: Customer Reference Guide"      Link to "Second Appeal"
  • LEGAL

    • Privacy Policy ›
    • Terms of Use ›
    • FOIA ›
    • No FEAR Act EEO Data ›
  • ON ABOUT.USPS.COM

    • Newsroom ›
    • USPS Service Alerts ›
    • Forms & Publications ›
    • Careers ›
    • Site Index ›
  • ON USPS.COM

    • USPS.com Home ›
    • Buy Stamps & Shop ›
    • Print a Label with Postage ›
    • Customer Service ›
    • Delivering Solutions to the Last Mile ›
  • OTHER USPS SITES

    • Business Customer Gateway ›
    • Postal Inspectors ›
    • Inspector General ›
    • Postal Explorer ›
Copyright© 2022 USPS. All Rights Reserved.