Appealing a Denied Claim Decision

First Appeal

You may appeal a Postal Service decision for a denied claim or partial payment within 30 calendar days from the date of the original decision letter. Focus your appeal on the reason why the Postal Service denied the claim. As part of this appeal, you may attach additional documentation to support your claim.

You must submit your appeal in the same manner as you submitted your claim — either online or by mail:

Online: To appeal a decision for a denied claim or partial payment that was originally submitted online, you must submit your appeal online at www.usps.com/domestic-claims.

By mail: To appeal a decision for a denied claim or partial payment that was originally submitted by mail, you must submit your appeal by mail. Include a copy of the denial letter. Submit your appeal to the following address:

DOMESTIC CLAIMS APPEALS
US POSTAL SERVICE
ACCOUNTING SERVICES
PO BOX 80141
ST. LOUIS MO 63180-0141