Proof of Value, Replacement, or Repair Costs

Proof of cost or value of the article at the time it was mailed is required in order for the claim to be processed. Either the mailer or the addressee must submit acceptable proof to establish the cost or value of the article at the time it was mailed. The Postal Service may request additional proof to help determine an accurate value. Be prepared to provide an estimate of repair by a reputable dealer (if applicable). (For a complete list, see DMM 609.3.2.)

When filing online, you must upload a sales receipt or paid invoice (using a .pdf or .jpg attachment). If mailing your claim, include in your mailing a copy of the sales receipt or paid invoice.

You may use any of the following as proof of value:

  1. A sales receipt, paid invoice, or paid bill of sale.
  2. Note: Indemnity may be limited if you present only the packaging without the original mailing or sales receipt.

  3. A copy of the credit card billing statement indicating the amount paid.
  4. A copy of the front and back of a canceled check used to pay for the item.
  5. A copy of the money order receipt if the money order was used to pay for the item.
  6. The final or complete transaction sheet indicating the amount deducted from an Internet account to pay for the item.
  7. Estimates of repair costs from a reputable dealer, or paid repair bills. A reputable dealer is defined as a licensed business owner who is qualified to estimate value or cost of repairs for the item. We will not cover repair costs above the original purchase price.
  8. Receipt or invoice of costs incurred for the reconstruction of nonnegotiable documents. We will not pay more than $100 for document replacement.