Until the claim is resolved, retain the mailing container including any damaged items, the wrappings, packaging, and any contents that were received. Do not return or reship the item. The Postal Service may request more information or documentation to process your claim. Upon written request from the Postal Service, you must present the mailed article and all wrappings, labels, and available contents for inspection at a Post Office. Failure to do so will result in denial of the claim.
