In May, the Postal Service reissued its Equal Employment Opportunity (EEO) Policy Statement, reaffirming its commitment to equality of opportunity in every aspect of employment. The policy statement is posted in all postal facilities, EEO offices, and on usps.com. Training was held for supervisors and managers on the importance of equal employment opportunity, open communication, and the benefits of resolving complaints at the lowest possible level.
The Postal Service reduced the number of formal EEO complaints this year by 7.9 percent. Of the 17,010 informal complaints filed, 99.4 percent were processed within regulatory timeframes. During the informal process, 83.5 percent of the informal complaints were discussed in mediation and 76.5 percent of those were resolved through mediation.
Investigations of accepted formal complaints met regulatory timeframes 99.3 percent of the time, Final Agency Decisions 98 percent of the time, and Notice of Final Actions 98.83 percent of the time. Contract investigators and final agency decision writers are used to help maintain the neutrality of the investigative and decision process.
The Postal Service provides high quality and timely complaint processing in accordance with Equal Employment Opportunity Commission regulations and has fourteen interagency agreements to process EEO investigations or final agency decisions on a fee–for–service basis.
