Document Purpose and Structure

The annual Comprehensive Statement on Postal Operations and the Annual Report describe Postal Service activities and results. The Comprehensive Statement offers a summary of customer, employee, and operational developments, with more detailed reporting on key corporate goals and strategic initiatives. The Annual Report focuses on finances and financial results.

The Postal Service has filed a Comprehensive Statement since 1976, as required by law.1 Chapter 1 addresses the Postal Service’s mission. Chapter 2 focuses on products and services. Chapter 3 discusses operations. Chapter 4 describes customer programs. Chapter 5 covers the workforce and employee-related programs. This document also contains the Postal Service’s 2010 Annual Performance Report and 2011 Annual Performance Plan, which are required by the Government Performance and Results Act.