Comprehensive Statement - 2010 Comprehensive Statement on Postal Operations, 2010 Performance Report and 2011 Performance Plan
2010

Foundation for the Future TRADEMARKS Chapter 1: Mission and Strategy Document Purpose and Structure Action Plan Overview / Assessment Governance and Oversight Chapter 2: Products and Services Product Development Stamps Market Research Price Change Preparation and Implementation Chapter 3: Operations Standardization and Network Optimization Visibility Addressing Acceptance Processing Transportation Facilities Delivery and Pickup Global Business Resources and Support Sustainability

Chapter 4: Customer Programs Customer Experience Measurement Customer Support Outreach Mailing Industry Dialog Chapter 5: Workforce Complement Management Employee Recruitment Learning and Development Workforce Diversity and Inclusiveness Compensation and Benefits Labor Relations Workplace Environment Employee Communications and Outreach Community Involvement Appendix: Strategic Initiatives The 2010 Annual Performance Report and 2011 Annual Performance Plan Performance Management The Annual Planning Process Measurement Strategic Goal: Improve Service Strategic Goal: Improve Employee Engagement Strategic Goal: Improve Financial Performance