The Postal Service sets a limited number of annual objectives to drive results and maintain focus based on the criteria and process discussed above. Rigorous measurement systems are used to track performance and report results to all stakeholders. The 2010 objectives and results, as well as the 2011 plans are provided in this table. Details on the measurement systems follow.
1 Most Single-Piece First-Class Mail with a 3-, 4-, or 5-day service standard is delivered within 3 days. Only 0.24% of volume in this category has a 4-or 5-day service standard, and usually requires additional contracted transportation outside of the contiguous 48 states, such as to or from Hawaii, Puerto Rico, and Alaska.
2 “Actual” data for years 2008-2010 is different from that in the 2009 Comprehensive Statement. This is due to data continually being updated as medical information is received and new accident reports are accepted by the Department of Labor, some which may have occurred in a prior time period. “Actual” rates shown are a snapshot of the values on a specific day in early November 2010. The data also contains adjustments associated with this year’s change to an automated reporting system.
3 “Plan” is based on a percentage improvement over the previous year’s actual data. As the “actual” data are updated, the “plan” target is correspondingly adjusted to maintain the planned percent improvement over “actual.”
4 64.0 is the actual score for the 2009 survey. 63.3 is the baseline index score established for the new VOE surevy index used in 2010.
5 Discontinued as an indicator in 2011; will continue to be measured.
6 New indicator for 2011.
