The 2010 Annual Performance Report and 2011 Annual Performance Plan
Performance Management
The Annual Planning Process
Measurement
Strategic Goal: Improve Service
2010 Results and 2011 Goals
Single-Piece First-Class Mail
Express Mail, Priority Mail, and Parcel Select
Service Measurement System Details
Strategic Goal: Improve Employee Engagement
Results and 2011 Goals
Safety
VOICE OF THE EMPLOYEE
Employee Engagement Measurement System Details
Strategic Goal: Improve Financial Performance
TOTAL NATIONAL REVENUE
TOTAL FACTOR PRODUCTIVITY
New Financial Performance Indicators for 2011
OPERATING INCOME
DELIVERIES PER WORK HOUR
Financial Measurement Details
