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Every quarter, one-fourth of career employees receive the Voice of the Employee (VOE) survey at their work location. Participation is voluntary and employees are given time on the clock to complete the surveys. The surveys are returned to a contractor in sealed, postage-paid envelopes for analysis and reporting. The focus of the VOE survey changed last year from measuring employee perception to measuring engagement, a factor that directly affects service quality, customer satisfaction, employee retention, and financial results. The VOE index score is based on eight questions which are key indicators of employee engagement. Survey results are used to identify organizational issues and establish improvement strategies. See the 2010 Annual Performance Report for current VOE response rates and index scores.
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