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Optimal delivery performance depends in large part on current, correct, and complete mailing addresses. Mail that cannot be delivered as addressed must be forwarded, returned to the sender, or treated as waste, which squanders customers’ investment in the mail and adds unnecessary Postal Service costs. The Postal Service continues to work with mailers to refine the national address database, enhance change-of-address processes, improve customers’ mailing list quality, and provide mailers with more effective feedback on address quality.
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