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Delivery is the largest postal operation, accounting for approximately 47.4 percent of salary and benefit expenses. Despite an increase of 739,580 delivery points, there were 16.2 million fewer city delivery work hours used due to route adjustments and effective growth management. The use of modeling software and a corporate-wide focus on continuous improvement led to an 11.6 percent gain in city delivery office efficiency and a 1.7 percent improvement in city street efficiency.
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