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As technology and customer needs change, so will the definition of mail. The Postal Service seeks greater flexibility to innovate products and better meet changing customer demands, while tapping into new sources of revenue. The Postal Act split products and services into two categories, market dominant (including monopoly products) and competitive. In March, the Postal Service filed a request with the PRC to change the designation of some Post Office Boxes from market dominant to competitive to allow greater flexibility to meet the needs of customers. In August, the Postal Service filed with the PRC a request to transfer commercial Standard Mail Fulfillment Parcels from the market dominant product list to the competitive product list. The Postal Service is still restricted from nearly all of the revenue diversification strategies that most foreign posts have implemented. Greater flexibility to introduce more new products consistent with its mission would allow the Postal Service to respond better to changing customer needs and to compete more effectively.
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