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Customers submitted 41.2 million change-of-address (COA) requests, a small decrease from the previous year. More than 11 million changes were submitted through usps.com, a 20.8 percent increase. This year, the updated COA Web site accepted requests to forward mail to college and military addresses. The Postal Service also introduced initiatives for employees to promote the customer benefits of submitting changes online. Online entry of COA requests speeds the processing of changes, improves address accuracy, and reduces postal costs.
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