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While overall trust in government declined this year, trust in the Postal Service remains at an all-time high, according to the nation’s premiere Privacy Trust study conducted by the Ponemon Institute. For the sixth year in a row, consumers ranked the Postal Service as the most trusted of all 75 federal agencies. Since the first study of federal agencies in 2004, the Postal Service has consistently improved its score, from 78 percent to the current rating of 87 percent. The survey asks Americans their opinions about government organizations that collect and use information about the public. It also includes questions about whether Americans believe agencies take appropriate steps to safeguard personal information and about the government’s commitment to protecting privacy.
Also in 2010, the Postal Service was ranked among the Top 10 Firms Most Trusted for Privacy, as it has been in every year since 2004, when the Ponemon Institute began conducting this equivalent survey of U.S. Businesses. The Postal Service is one of only six firms that have always earned a Top 10 ranking.
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