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An Innovation Symposium in October was the culmination of a series of idea-gathering initiatives during the year, including postmaster general meetings with industry CEOs, a symposium with MTAC members, and a national outreach to local PCCs. Four themes emerged from this effort: The Postal Service should strengthen its innovation process to include development of digital offerings, new payment services, improved use of information to benefit customers, and enhanced customer experiences. The Postal Service has established a process to evaluate the specific suggestions and will report on progress through MTAC communications and at the National Postal Forum.
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