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Postal Customer Councils (PCCs) enhance working relationships with local businesses and keep business customers updated on the latest postal products and developments. More than 100,000 members belong to 200 local PCCs across the country. PCC Insider, a monthly electronic newsletter, provides the latest information on products, technology advances, and pricing and classification. Members are also provided information from MTAC general session presentations and workgroups through links to the MTAC and National PCC Web sites.
PCCs find new ways to help new and existing customers use mail. The PCC Mail Service Provider (MSP) program database contains more than 250 national and local companies that offer assistance with mailpiece design, obtaining mailing lists, printing, mailing support, supplies, and equipment. Businesses can search for local MSPs by clicking on the Find Mail Service Providers link on usps.com/pcc. Other tools include “workshops-in-a-box” that provide materials and guidance about various programs, and PCC Management Insights, a bimonthly article highlighting commonly asked questions about PCC rules and guidelines.
This year’s National PCC Day took place September 15 in Portland, OR. More than 9,500 members viewed the broadcast from 150 separate locations around the country. The event highlighted success stories on Intelligent Mail and recent incentive programs, and recognized successful PCCs with several awards. Also featured were two specially created workshops — Best Kept Secrets of the National Customer Support Center and Business Customer Gateway.
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