The Postal Service believes its future success depends on investing in the development of its employees. Its comprehensive training addresses development at all levels, and delivers relevant, targeted learning solutions.
The Learning Management System (LMS) is one of the largest such systems in the nation. It blends classroom, technology-based delivery (including social networking), and on-the-job training, and it encompasses more than 3,000 classroom and 1,800 online courses. LMS allows employees to electronically request and participate in training, giving them more control over their development. Managers can electronically approve training requests and assist in designing employee training plans. Documentation of completed training is automated.
The eLearning catalog within LMS features Web-based courses ranging from the basics of electrical safety, to updates on new products and services, to achieving results using Lean Six Sigma practices. Added this year were more than 1,000 Harvard and SkillSoft Web-based courses developed by practitioners, business leaders, and world-renowned experts on subjects such as general business, project management, communications, information technology, and personal development.
Nationwide implementation of LMS eliminated three legacy training applications. It reduced classroom training offerings 50 percent by replacing them with lower cost and equally effective technology-based training. The LMS self-service portals allow employees to enroll in training courses without administrative assistance 80 percent of the time. The LMS and related training process improvements will save $28 million annually.
