Online Resources for Customers

The Postal Service offers you the convenience of many resources and services via the Internet. The main Postal Service Web page is It contains “hot links” located on the top of the page for the following Web pages:

  • ZIP Code locator. Click on Find a ZIP Code to look up ZIP Codes by address, city, or company, or to find a city associated with a ZIP Code.
  • Rate Calculator. Click on Calculate Postage to calcu­late postage prior to mailing.
  • Click-N-Ship. Click on Print a Shipping Label to print a domestic or international shipping label.
  • Postage Payment Options. Under “Shipping Tools,” click on Print Online Postage to print postage labels from your computer using Click-N-Ship or an autho­rized PC Postage provider.
  • Carrier Pickup (no fee) or Pickup on Demand Service (fee). Click on Schedule a Pickup to schedule a pickup at your address.1.
  • Post Office Locator. Click on Locate a Post Office to locate a Post Office, Automated Postal Center (APC), and alternate locations to purchase stamps as well as to find an office that provides passport application services.
  • Tracking information. Click on Track & Confirm to track domestic Express Mail items and confirm deliv­ery of Priority Mail items as well as some international mail. This service is available with the purchase of Delivery Confirmation service, Signature Confirma­tion service, Certified Mail service2., and Registered Mail service.2.

From the home page, customers may also do the following:


Online Resources for Customers

The chart below provides some of the most popular online resources available for customers. Keep a copy for easy ref­erence during the busy holiday mailing season.



How to Find it (URL, etc.)


General Information

A Customer’s Guide to Mailing, DMM 100
Under “Domestic Mail,” click on A Customer’s Guide to Mailing.

An introduction to options for mailing to assist customers in selecting the services that are best for their individual mailing needs.

Glossary of Postal Terms

From the left blue navigation bar, click on Glossaries.

A detailed list of postal terms and their definitions.

Postal Explorer

DMM and IMM and related mailing standards publications for customers to reference.

Rapid Information Bulletin Board System (RIBBS)

National mail service updates and impacted delivery areas due to weather or other issues.

Service Updates

Click on Service Updates.

Up-to-date information on international mail service suspensions, interruptions, etc., around the globe.


Click on About USPS & News on the top blue navigation bar.

Latest USPS news releases and other information.

(Retail) Postage Prices

2007 (retail) prices and products by class of mail. Downloadable price charts are also available for easy reference.

Mail Delivery


Schedule redelivery of packages or extra service mail missed. Customers can designate whether to have the mailpiece redelivered on a day when someone is home or arrange to pick up the piece from the local Post Office.

Shop/Order Supplies

The Postal Store

Purchase stamps and buy a variety of merchandise.


Send a greeting card or postcard to a friend or family member to mark a special occasion, or just as a thoughtful gesture. This service is available through a trusted USPS business partner.

Premium Postcards

An effective way to market messages or breaking news about a business. Business mailers may reach prospective customers or reinforce existing relationships. This service is available through a trusted USPS business partner.

Preparing/Sending Mail


Print shipping labels and pay for postage directly from a desktop computer.

Click2Mail (formerly Mailing Online)

A one-stop shop service that allows customers to create and send mail directly from their desktop. Options include letters, flyers, booklets, double- or single-sided postcards, and self-mailer brochures. This service is available through a trusted USPS business partner.

Customs Forms

Complete and print PS Forms 2976 and 2976-A online. It is also integrated into Click-N-Ship service if using Express Mail or Priority Mail International service.

Customized Postage

From the left navigation bar, under “Postage Options,” click on Customized Postage.

Create “personalized” postage for First-Class Mail, Priority Mail, and Express Mail items using photos and other images.

Shipping Assistant

Click on the Go button next to “Shipping Tools,” and then click on Shipping Assistant on the bottom of the page.

Create mailing labels, ship packages, verify delivery, and much more, all from a personal computer.

Mailpieces that weigh more than 13 ounces and bear online postage may be picked up by a USPS letter carrier. Mailpieces that weigh more than 13 ounces and bear postage stamps as postage must be presented to an employee at a retail counter at a Post Office for mail­ing.