Mail Service Updates on usps.com now has a new look and a new name — USPS Service Alerts.
USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. The webpage is organized to provide consumers and business mailers with more complete, timely information on what matters to them — mail delivery and Post Office™ retail service in an affected area as well as operational planning details for business and international mailers.
“Feedback from residential customers and business mailers following natural disasters like Hurricane Sandy prompted us to take a close look at Mail Service Updates,” said Consumer Advocate Krista Finazzo. “We wanted more effective communication with our customers during service interruptions. Now, residential consumers and business mailers have an easy, online location to learn the operating status of Post Office and mail processing facilities.”
The upgraded page provides commercial mailers with more detailed information on the operating status of mail processing facilities and delivery units, which allows them to better plan drop shipments and other operational activities. Other improvements include a new section for residential customers who can now learn whether their mail is being delivered or if their Post Offices are open.
USPS Service Alerts can now be found on usps.com or at http://about.usps.com/news/service-alerts/welcome.htm.
— Consumer and Industry Affairs,
Chief Operating Officer, 6-27-13
