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In FY2013 the target for Deliveries per Hour was 42.7. The actual result for FY2013 was 41.6 — a difference of 1.1.
The primary reason that the FY2013 target was not met for this measure is that volume was significantly higher in FY2013 than we planned at the start of the year. This was good news for the Postal Service, but it hurt the achievement of the DPH target. Other things that contributed to missing our FY2013 target included limiting to voluntary our centralization of business deliveries. The result was that we centralized a much smaller percentage of deliveries than we had planned. In addition, we hired and trained many new non-career employees and this cost many workhours. The learning curve for these workers caused us to use more hours as they gained experience (although at a lower wage).
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